1) Is
this manual available in software form?
The manual is
only available in written form. However, the
mechanical estimate outlines can be incorporated
into any software programs that produces estimates
such as used in Alldata or Mitchell and like
programs. Just follow the EGSS manual format from
the written outlines for the specific repair
estimate and type it into the estimating/repair
order program. The manual also proves to be handy
especially for those with no computer knowledge and
who prefer hand-written estimates. Also, the manual
covers marketing & managing strategy information-
priceless information that no shop should be
without. (See:
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual"
and
Sample Page 1)
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2)
Is this manual a flat rate labor time provider?
While
the manual is
NOT a flat rate labor time provider, it
does give suggestions for additional labor time
for repairs in conjunction with the main repair.
It is designed to enhance the use of your flat
rate labor times and to make
better and more profitable estimates and to setup
a marketing strategy for more sales. The
estimate outlines allow for editing how to find
the labor time in your flat rate labor time
provider for a specific repair as well as what
is needed to do the job (parts & labor) and what
might be sold in addition to the repair. This is
a handy item for hiring estimators with little
or no experience at great savings in salaries.
See:
Sample Page 1
&
FAQ #24
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3) I
already have flat rate labor schedules and
repair manuals, why do I need this?
The EGSS manual is not to take the place of your
flat rate labor schedules or your repair manuals
but is designed to enhance their use- make you
more profit. It will aid you in marketing and
making your estimates (experienced or not),
managing your shop, and helping mechanics to
make better repairs. One of the main strategies
is how to give a competitive phone estimate to
phone shoppers so that you can get them into
your shop and sell them more profitable repairs
in conjunction with their request- specifically
the when & how-to. The EGSS manual also
addresses advertising methods (marketing) that
will prompt customers to call you. See:
FAQ #24
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4) Do
I have to subscribe to updates?
The EGSS manual requires no updates, other than
those you may want to note within the manual.
There are no additional renewal fees or
additional subscriptions required. The manual is
complete and does not expire as with some
software programs. It is yours upon purchasing.
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5)
Who do I call if I have questions on how to use
this product?
If you need assistance on anything pertaining to
the manual or have questions, you can use the
Contact Us
page or call 1 888 239
6680 toll free.
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6)
How user friendly is
this manual?
The manual is written in simple terms and makes
good use of clear example illustrations on how
to setup the editable estimate outline pages, as
well as other pages requiring custom editing
(penciling in). Marketing strategies and methods
are not only explained in detail, but you are
given reasoning illustration that you can relate
to in everyday life that make the points clear
and understandable- even to the novice. Simply
stated: If you can read, you will be able to do
what is being related in regard to all 3
categories: estimating, marketing & managing.
Also, if you happen to have questions, it's as
easy as a call away or use the
Contact Us
page.
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7)
Can this manual help me with managing &
marketing my business?
The EGSS manual was specifically designed to do
just that. Those that have implemented the
marketing & managing strategies generally see an
immediate increase of 20% - 40% in sales
and/or profits- even in highly completive areas.
See:
Much More Than an Estimate Assistant
,
Samples
page information therein &
Estimate Guide & Shop Strategist (EGSS) Manual
Testimonials
located at the bottom portion of that page.
Also, see:
FAQ #24
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8)
Can you make estimates with no mechanical
knowledge or experience ?
Absolutely! This was one of the main reasons for
the written format of the estimate outlines,
which can aid both novice and expert alike in
making profitable and consistent estimates- as
well as setting up a profitable sales strategy.
In fact, some have hired personnel with NO
mechanical or estimating experience and within a
few days were able to make consistent,
profitable estimates. This can be a great
savings to shop owners not having to hire
experienced service writers. See:
The Manual Contains Information On,
Samples
page information therein &
FAQ #24.
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9)
Can this manual organize my shop?
Yes. Following the instructions and implementing
the system will automatically organize any shop.
The main thing is implementation. The
instruction
manual outlines the procedure. For example,
there's the
Forms Folder (See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual")
designed to coordinate all involved: mechanics,
service writers, managers, etc. Besides this,
the how-to of the system is detailed in simple
terms.
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10)
Can this manual help get phone-shoppers into my
shop and make profitable sales?
The EGSS manual directly addresses this strategy.
This may be a controversial subject to many shop
owners, but the strategy is simple. The EGSS
manual outlines the marketing strategy that has
been tried and proven in real mechanical repair
shops. In fact, the strategy is one that you
often succumb to when making purchases- even if
you happen to be most frugal. See:
Benefits
&
Sample Page 1
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11)
How does this manual help mechanics reduce
comebacks?
Comebacks can eat up a shop's profits and put you
out of business quickly- if not kept under
control. The
Forms Folder contains diagnostic sheets that
can prevent misdiagnosis. See:
Sample Page 2
and the info therein,
including:
"There Are 5 Main Parts to The EGSS Manual."
Also, when the EGSS system is properly executed ,
it will coordinate the mechanics and service
writers- resulting in more profitable and
efficient repairs- and instigate better
communications with customers.
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12)
How does this manual help prevent litigation
problems?
In the highly complex automotive business,
misunderstandings can cause litigation problems.
For example, the Forms Folder has a
specific form called the Release Form,
designed to protect you from litigation when the
customer declines recommended proper repairs and
then tries to hold you responsible when failure
occurs due to such (See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual").
In addition, there are other forms that will
help prevent litigation problems. See
Much More Than an Estimate Assistant.
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13)
How can this manual help me effectively
advertise?
Advertising can make or break any company. The
automotive repair business is no exception. The
EGSS manual outlines methods for getting your
phone to ring through effective advertising
methods (marketing) and how to get the
phone-shopper into your shop. In fact, the
estimates incorporate this strategy into the
outlines and the instruction manual reveals how
to make advertising work for you. It addresses
which advertisements work and which ones do not.
The (marketing) advertising strategies are not
guesswork, but tried and proven in real
mechanical repair shop businesses. They don't
originate from so-called marketing experts who
have never run an automotive repair shop.
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14)
How can this manual help experienced service
writers & mechanics?
Just because you have been doing mechanical work
and making estimates for many years, doesn't
mean there's no room for improvement. When you
purchase the EGSS manual, you are putting 40
years of hands-on experience on your side.
Someone who has been down the road- back and
forth- from the school of hard knocks. For
example, you can hire 3 experienced service
writers and all of them will have their own idea
as to what's needed to do the repair job right.
For example, some may overlook additional
selling items in conjunction with the repair;
while others may overlook needed items that
should have been quoted initially, resulting in
repeated and annoying calls to the customer for
approval. The EGSS manual takes the guesswork
out of it all- no matter how long you've been
doing it. Likewise with mechanical repairs. Some
technicians may overlook important test steps
when making repairs or diagnosis. These can cost
the shop much money in comebacks and possible
litigation. The EGSS manual not only provides
diagnostic procedures, it provides ways to sell
other repairs in conjunction with the needed or
requested repair- often overlooked by both
service writers and mechanics. The best part
about it, some of these tests that you charge
the customer for require no special tools and
generate high-profit repairs. See:
Sample Page 2
and the info therein,
including:
"There Are 5 Main Parts to The EGSS Manual."
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15)
How durable is the construction of this manual
for a repair shop environment?
The EGSS manual is constructed of a flexible
heavy poly snap ring binder, which is virtually
indestructible, and all pages are protected by a
glare-free sheet protector (pages are removable
from both binder and protector). All pages are
in two colors (black & red) and are printed on
extra heavy grade white paper stock for editing
and erasing purposes.
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16) How
can this manual help me sell simple tests that
result in profitable repairs?
The EGSS manual has forms that outline
step-by-step procedures to help you sell tests
that will make you more profit. These forms come
with the manual and are contained in what's
called the Forms Folder. See:
Sample Page 2
and the info therein,
including:
"There Are 5 Main Parts to The EGSS Manual."
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17) Who
wrote this manual and what are their
credentials?
Detailed information on the author can be found
at:
About Us
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18) How
do I know that this manual will work for me?
The EGSS manual will work in all automotive/light
truck mechanical repair facilities and has been
in use in the USA and other countries for more
than 5 years. The only thing that will keep the
system from working for you is the failure to
initiate it. For such a little investment, even
if you only use the Forms Folder or the
marketing strategy, it will pay for itself many
times over. See
Sample
page under:
"There Are 5 Main Parts to The EGSS Manual"
and
Much More Than an Estimate Assistant
.
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19)
Can I use this manual in my heavy duty truck
mechanical repair shop?
The EGSS manual's estimate outlines are designed
for use in automotive & light truck mechanical
repair shop facilities. However, the marketing &
managing system can be implemented in any
mechanical repair shop. The manual covers not
only estimating but marketing & managing; thus,
any one of the categories' information is worth
the nominal cost of the manual.
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20)
Can I use this manual in my body shop?
The EGSS manual is for automotive and light truck
mechanical repair shop facilities. Unless the
body shop also performs mechanical repairs, the
manual's information would not be applicable.
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21)
What are the flat rate paths for editing
mentioned in the instructions?
The EGSS manual's instructions outlines penciling
in flat rate paths for specific mechanical labor
operations, such as when looking up flat rate
labor times in Alldata, Mitchell, etc. When one
does so, he first has to look in the main path
(or heading) for that operation, then follow
through to the specific labor time operation
(subheading) for the labor time. For example, if
you look up in Alldata the labor time for a "cylinder
head gasket" job you would first look in
"Engine,"
then find "Cylinder Head Gasket."
Each step is a path to the labor time you want.
These paths (or headings & subheadings) are easy
to find for experience service writers,
mechanics, and estimators. However, for novice
use and training, the editable paths in the
estimate outlines need to be filled in according
to the paths or headings that relate to your
specific flat rate labor provider. This will
allow any novice to find the labor time for an
estimate. See:
Sample Page 1
and take note of the
blank spaces on the right side of the estimate
outline, defined by the red statement which
reads: "Editable Flat Rate path for novice
use" located near the top center of the page
right under the words "In Shop."
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22)
Can I copy any portion of this manual?
The EGSS manual is a copywrite publication. This
means no portion of the manual can be copied or
reproduced as doing so would be an infringement.
However, if you have purchased the manual and
need to reproduce a page due to damage, you may
do so for your own personal use. It is not to be
sold or past to another person for use.
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23)
How long has this manual been in circulation?
The EGSS manual has been in use as a copywrite
publication for over 5 years. Prior to this, the
manual took ten years to develop and refine into
a proven, workable system. The manual is used by
many automotive/light truck mechanical repair
shops throughout the USA and other countries.
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24)
What is the purpose of the estimate outlines and
what are the benefits?
*
The mechanical repair estimate outlines are for
the purpose of aiding both novice and
professionals alike in making profitable and
consistent mechanical repair estimates. The
estimate outlines cover 98% of the most
requested mechanical repairs in written form and
are indexed for quick reference. Virtually all
guesswork is eliminated. See:
Sample Page 1
and the info
under: "Estimate Guide & Shop Strategist
(EGSS) Manual," & "There Are 5 Main Parts
to The EGSS Manual." These estimates are so
thorough in their coverage, that a person with
no mechanical experience can make a professional
and profitable estimate as long as they can
read. This has several benefits for a shop
owner, namely enabling him to hire anyone (less
salaried employee) to make estimates without
constant assistance. This is particularly
beneficial when setting up the marketing
strategy outlined in the instruction manual for
getting the phone to ring- that is, getting
customers to call YOU for an estimate.
Subsequently, with such a response, there will
be a need for hiring more personnel to answer
the phone and make estimates. The outlines can
assist even the most experienced estimator as
well.
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25)
What is a "Page Number Estimate?"
The instruction manual makes reference to "Page
Number Estimates" and defines this therein.
These are estimates outlines that are listed in
the Estimate Guide Index that refer the
estimator to a specific page number for the
estimate outline– mainly because they are more
extensive in detail. Unlike the "Quick Reference
Estimates," in which the estimate outline is
written within the Estimate Guide Index, these
do not refer to a specific page number for the
estimate outline because these are less
extensive in detail.
(See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual")
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26)
What is a "Quick Reference Estimate?"
The instruction manual makes reference to "Quick
Reference Estimates" and defines this therein.
These are estimate outlines that are listed in
the Estimate Guide Index that do not refer to a
page number for the estimate outline details,
but are found right within the Estimate Guide
Index itself– mainly because they are less
detailed than the "Page Number Estimates" which
refer to a page number for the estimate outline
details.
(See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual")
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27)
What is an "In-Shop Estimate?"
The instruction manual makes reference to
"In-Shop Estimates" and defines this therein.
These are estimates generated within the shop.
For example, these are customers that dropped
off their vehicle and asked you to perform a
specific repair without a pre-requested
estimate. Such repairs are from customers that
know your good work and honesty and are not
shopping prices as is the case with "Competitive
Estimates."
(See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual")
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28)
What is a "Competitive Estimate?"
The instruction manual makes reference to
"Competitive Estimates" and defines this
therein. These are estimates that customers shop
around for over the phone in particular. They
are looking for the very best price they can
find. In some cases, they may stop by for the
estimate. In any case, they are shopping for the
most competitive price for the repair. The
estimate outlines and instructions detail how to
cater to such ones so that you can get them into
your shop and what the advantages are after
doing so.
(See
Samples
page under:
"There Are 5 Main Parts to The EGSS Manual")
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