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RETURN and/or LOSS POLICY:
No
returns unless product is defective or we sent you something you did not
specifically order. The EGSS manual contains confidential information on
estimating, marketing & managing for
professional shop owners/managers/technicians that
once opened may not be returned. The website
clearly identifies this product in detail as to what
it contains. IT IS NOT A FLAT RATE PROVIDER and is
not sold as such. In the event you want to return an
unopened package, (i.e.: ordered the wrong item),
you must call us 1-888-239-6680
or 504-228-3861
or contact us via
the
Contact
Us
page
(egss@cox.net)
for approval describing what you
want. Item(s) must be in new, unopened condition,
and we reserve the right not to exchange certain
items that we have dropped shipped due to the
manufacturer's and/or provider's policy. In the
event we approve of you returning the item(s) and
it meets the criteria aforesaid, we will issue a
credit less the shipping and handling fees upon
reception and inspection of product. The risk of loss during shipment is born by purchaser.
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